Who WE Are
BENlabs connects global brands to consumers through the power of popular entertainment. From the world-leading product integration platform, to the global leader for rights clearances and representation (Greenlight), to the best in class Influencer channel optimization solutions (TubeBuddy), BENlabs helps elevate projects, amplify brands, and captivate audiences. Our team is global, with offices in Los Angeles (headquarters), New York, London, Shanghai, and Provo.
At BENlabs, we recognize that our employees are the key to the company’s success and work hard to maintain our incredible company culture. While BENlabs is a well-established organization and a recognized industry leader with a rich history of integration and licensing success stories, we have not abandoned our start-up mentality. BENlabs continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients. To that end, BENlabs is results-oriented, client-centric, and highly creative organization which offers candidates the opportunity to learn from the best and the brightest in this dynamic industry. BENlabs offers a competitive benefits package and promotes an environment which supports our core values of Passion, Accountability, Teamwork, Inclusion, Balance and Empowerment.
Who YOU Are
Do you enjoy helping clients reach their goals? Are you a high achieving, ambitious individual? Do you hear “White Glove Service” and think, That’s so me!? If so then this may be your dream job! TubeBuddy is seeking an Account Manager to play an important role on our Enterprise team. The ideal candidate is someone who is detail oriented, has the ability to communicate effectively with business and brands, and enjoys building relationships with clients! A passion for YouTube is an absolute must. So if you are a superior communicator, adept relationship builder, hungry and loves YouTube, then we want you!
Responsibilities
- Manage accounts of all sizes by representing your team externally with clients and internally by collaborating with different departments
- Manage client input and feedback with detailed direction and timelines
- Conduct custom strategy sessions with clients around their goals for their YouTube Channel
- Conduct strategic calls via zoom and phone with client
- Know the status of each client and their needs
- Work closely with Account Executives and Client Support representatives to ensure client needs are met and expectations exceeded
- Proactively remain connected to clients and the ever-changing market to access new opportunities and ensure all clients are engaged on a regular and effective basis
- Manage the hand off of new clients from Account Executives and ensure clients are set up correctly
- Identify upsell and renewal opportunities
Qualifications & Skills
- Strong client service focus with an awareness of your impact on the client experience
- Knowledge of YouTube as a consumer is a must
- Knowledge of YouTube as a creator preferred
- Demonstrated capability of self-direction and motivation – you will have a lot of freedom to make decisions, and drive the team forward, but that requires a personality that thrives with challenges and finds solutions
- Exceptional communication skills in person, in writing, and on the telephone – with clients, partners, and team
- Attention to detail – we move quickly, but staying organized and knowing the fine details of every level is crucial
- Strong writing, phone and presentation skills
- Ability to effectively communicate with client leaders of all levels
- Experience working in the B2B space
In addition to the expected range listed, this role will be eligible for an annual bonus. Actual pay will be adjusted based on experience and location.
Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At BENlabs, we are committed to building a diverse and inclusive community, so if you think you could crush this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.
