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Join us on our journey for a better tomorrow.
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Your Role
- The VSS Operations manager is responsible for the design and control of Edwards business operations to ensure streamlined production of goods and services. Improving customer satisfaction, reducing costs, and driving profitability through best-in-class operational design, processes, tools, and techniques.
- This role will lead all aspects of onsite/ field service Operations, overseeing the deployment of Operational excellence via the VTPS program with a strong focus on change management to achieve a fully integrated, aligned, and effective field service organization across all customers in region .
- The role will work closely with the Divisional Operations and regional management teams, helping to implement divisional and regional strategic projects and objectives within their area of responsibility and reporting clear regional reports that provide the Divisional team with a regional overview of monthly performance and any improvement plans required to improve KPI's and additional key metrics. Proactive and empowering leadership is essential as part of any high preforming team, strong leadership with a focus of people development is an essential part of this position
To succeed, you will need
Drive Customer Success
Role models taking ownership with accountability and holds team accountable for meeting customer needs. Establishes processes for team to seek and act upon customer feedback. Encourages innovative ideas to deliver customer centric solutions. Follows up with customers to ensure problems are effectively resolved. Ensures relationships remain respectful and strong by actively involving the customer in dialogue and co-creation of solutions.
Improve Business Results
Uses knowledge of the business to guide timely decisions and effective execution. Helps others understand their contribution to the success of the team. Fosters a sense of urgency and drive in the team to address obstacles and deliver results. Suggests creative ideas and innovative solutions and builds upon new ideas and solutions offered by others. Embraces change and identifies and adopts new digital technologies, skills, and diverse capabilities that can benefit the team's performance.
Lead Myself
Embraces challenges, persists through obstacles, and models growth mindset by staying curious and continuously expanding own knowledge, skills and awareness. Designs feedback processes into the work and holds self and team accountable for outcomes. Take responsibility for and actively engages in own and team members development and wellbeing. Knows personal strengths and weaknesses and modifies behaviours based on feedback. Aware of own biases and actively seeks to minimize them. Shares own internal and external network of contacts to help others build diverse networks.
Focus on Team Success
Supports team decisions and promotes team spirit, places the team's priorities above personal objectives. Collaborates, involves, and coaches others appropriately when working on team projects, welcoming and acknowledging the diverse perspectives and talents of others while sharing own knowledge and experience. Provides praise, recognition, and rewards for strong performance and ensures that employees are motivated to work toward common goals.
Commit to a Sustainability Mindset
Role models integrity even when working through competing priorities and interests. Contributes to maintaining a culture of inclusion by embracing diversity and treating others with dignity and respect. Incorporates the Way We do Things in work processes and ensures team compliance with the Business Code of Practice Acts with own and team members' safety and well-being top of mind. Shows respect for the environment and contributes to a positive impact on society.
In return, we offer you
- Multi angles to view and understand the industry and service operation deeply
- Large amount of opportunity to co-work with multi stakeholders and enhance the capability of co-ordination
- insight of business development and organization structure optimizement
- Facing customer multi level DMU to catch up voice of customer
- Attractive career path growth development with multi knowhow accumulation from finance, supply chain, customer value care, technology, business
City
China
Recruiter
[HIDDEN TEXT]
Hiring Manager
Roy Yuwen Cai
Last Day to Apply
